Frequently Asked Questions
1. Orders & Payments
Q. How do I place an order?
You can place an order directly through our website by selecting your preferred product, size, and completing checkout.
Q. What payment methods do you accept?
We accept Cash on Delivery (COD), UPI, credit cards, debit cards, and net banking.
Q. Can I modify or cancel my order after placing it?
Orders can be modified or cancelled only before dispatch. Once shipped, changes are not possible.
Q. Is COD available on all products?
COD availability depends on your location and order value. If COD is unavailable, prepaid options will be shown at checkout.
2. Shipping & Delivery
Q. How long does shipping take?
Orders are usually dispatched within 24–72 working hours. Delivery takes 3–7 business days depending on location.
Q. Do you ship all over India?
Yes, we deliver to most pin codes across India.
Q. How can I track my order?
Once dispatched, you will receive a tracking link via SMS or email.
Q. What happens if my order is undelivered?
If delivery fails due to customer unavailability or address issues, the order may be returned (RTO). In such cases, prepaid refunds are processed after deduction of logistics charges.
3. Sizes & Fit
Q. How do I choose the right size?
Please refer to the size chart mentioned on each product page before placing your order.
Q. Are your products fully stitched?
Yes, most of our outfits are fully stitched and ready to wear. Product details mention stitching clearly.
Q. Is margin available for size adjustment?
Many outfits include extra margin. Additional details are mentioned in the product description.
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4. Product & Quality
Q. Are the product images real?
Yes. We use real-model shoots to ensure accurate representation of fabric, color, and fit.
Q. Will the color look exactly the same as in pictures?
Slight color variations may occur due to lighting or screen resolution, but we ensure minimal difference.
Q. What fabrics do you use?
We use premium-quality fabrics such as georgette, velvet, viscose, soft net, and embroidered materials depending on the design.
5. Returns, Exchanges & Refunds
Q. Do you offer returns or exchanges?
Returns or exchanges are accepted only in case of manufacturing defects or wrong product delivery.
Q. How do I request a return?
You must contact our support team within 24 hours of delivery with clear images or videos.
Q. When will I receive my refund?
Refunds for prepaid orders are processed within 5–7 business days after approval.
Q. Are COD charges refundable?
COD and shipping charges are non-refundable.
6. Wholesale & Bulk Orders
Q. Do you accept bulk or wholesale orders?
Yes, we accept bulk and wholesale inquiries.
Q. How can I apply for wholesale pricing?
Please contact us through email or WhatsApp with your business details.